Frequently Asked Questions

  1. What payment methods do you accept?
    We accept major credit/debit cards (Visa, Mastercard, American Express) as well as PayPal for secure transactions.

  2. Do you offer international shipping?
    Yes, we ship internationally. However, shipping rates and delivery times may vary depending on the destination.

  3. What is your return policy?
    Outside of As-Is one of a kind products we offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 10 days for a full refund or exchange. Please note that the item must be unused and in its original packaging.

  4. How can I track my order?
    Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

  5. Do you offer gift wrapping services?
    At the moment, we do not offer gift wrapping services. However, our products come in branded packaging that is perfect for gift giving.

  6. Are your products authentic?
    Yes, all products sold on TwelveStair.com are 100% authentic and sourced directly from the brands listed on our website.

  7. Do you offer discounts for bulk orders?
    Yes, we offer discounts for bulk orders. Please contact our customer service team for more information and a personalized quote.

  8. What if the item I want is out of stock?
    If an item is out of stock, you can sign up to be notified via email when it becomes available again. Alternatively, you can contact our customer service team for assistance.

  9. Can I cancel or modify my order after it has been placed?
    Unfortunately, we are unable to cancel or modify orders once they have been placed. However, you can return the item for a refund or exchange once you receive it.

  10. Do you have a size guide for skateboards?
    Yes, we provide size guides for all skateboard brands available on our website. You can find this information on the product page under the "Size Guide" tab.